Rooms36

Lake Road, Keswick, CA12 5DQ
Tel: 0800 0566 401

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Policies for Rooms36

By making a booking with us you are deemed to have accepted these policies, terms and conditions, which may be subject to change without notice.

Children & Pets Policy

Well behaved children and pets are welcome

Smoking Policy

No Smoking throughout the house. Please smoke outside the house, well away from the front door.

Booking Terms

These Booking Terms apply to the business "Rooms36", Our officers, employees and agents, ('We'/'Us'/'Our') and the person or legal entity making the Booking or to whom We supply services in respect of the Booking, ('You/Your').

These Booking Terms are governed by English law and apply to all Bookings except where We agree in writing other terms. By making a Booking You are deemed to have accepted these Booking Terms.

Bookings

Bookings are made, and a contract between You and Us comes into effect, when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation, and received full payment of the total price quoted, from You; or in the event that We require a non-refundable deposit, when We have received full payment of the total value of the non-refundable deposit. Where a non-refundable deposit is paid, the balance will be paid by You to Us on either check-in or check-out.

You must be able to enter into a legally binding contract and You must be over 18 years old to make a Booking.

Bookings must be paid for using an acceptable and valid credit or debit card, cheque or cash.

When a Booking is confirmed, a reservation number is given. This number must be retained for access to the Booking details if cancellation or amendment is necessary.

Prices

All published rates include VAT where applicable (and local taxes) at the current rate.

Rates are per room per night unless stated otherwise. If You have selected supplements they will be added to the total price of the Booking. Rates do not include other costs You may choose to incur during Your stay (unless otherwise stated).

Rates quoted are correct only for the specific number of guests, nights and dates shown. Should You change the number of guests, dates or room nights, then the rates are subject to change.

Availability

In the event that we cannot deliver Your requested accommodation, You will be offered a full refund.

Arrival and departure

Check-in times are specified on Your booking confirmation. Check-in times outside of those specified must be confirmed with Us prior to arrival. The Check-out time is also specified on your booking confirmation.

Check-In time: 16.00
Check-Out time: 10.00.

Cancellations

If You have paid a Booking Deposit:

If You cancel Your Booking at any time and have paid a non-refundable deposit, You must contact Us to cancel Your Booking, although no money will be refunded to You.

If You have paid the full amount for Your Booking:

If You cancel Your Booking within 72 hours of the scheduled check-in time on the date of arrival, as printed on your booking confirmation, a charge equivalent to the total Booking price that includes any supplements selected by You will be levied.

If You need to cancel Your Booking more than 72 hours before the scheduled check-time then please refer to the Conditions of Use below for specific terms relating to our Refund Policy.

Amendments

To amend Your Booking, call Rooms36 directly using the number 017687 72764. If you amend Your Booking within 72 hours of the scheduled check-in time on the date of arrival, and as a result You cancel any room night with less than 72 hours notice, a charge equivalent to the total price (including any supplements selected by You) for that room night may be levied.

Payment

The total amount payable to confirm the Booking is quoted at the time of booking and will be charged to Your credit or debit card at the time of Booking. All additional goods and services purchased during Your stay must be paid in full on presentation of invoice at check-out.

Conditions of Stay

We have some standard rules that are designed to ensure that We comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and well-being of Our guests. If You would like to check Our conditions of stay please contact Us.

We reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.

Liability

Other than for death or personal injury caused by Our negligence or misrepresentation, Our total liability to You is limited to the price of the Booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will We be responsible for any indirect or special damages.

We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond Our reasonable control. You are responsible for any damage or loss caused to Us or Our property by Your act, omission, default or neglect and You agree to indemnify Us and to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss.

Data Protection

We may process the information You provide to Us for the purposes notified by Us to the Information Commissioner. By making a Booking, You consent to this processing of information.